1. As a general rule, we do not accept returns unless the product is defective.
2. We cannot accept returns or exchanges of products unless the initial quality of the product does not meet standards or if you receive a different product than what you ordered.

Just in case received products are defective or wrong item,We accept refund.If you receive products are defective or wrong item,Contact us within 7 days of the receipt date. No returns after 7days of the receipt date. Only if you received the product are defective or wrong item shipped,We will pay for shipping and handling.

To start a return, you can contact us at info@mao-mao.co.jp
Items sent back to us without first requesting a return will not be accepted. We will refuse to accept the package. The package will then be returned to you.